Best Taxi Dispatch Software – Advantages & Features

Gone are the days when a taxi driver’s entire business day was reliant on taxi agents for passenger pickup. In the past, the whole procedure was less efficient and costly than it is now. Furthermore, after getting from point A to point B, taxi drivers with little knowledge of a specific area had difficulty finding new passengers in point B.

In today’s world, the taxi industry is rapidly evolving. The concept of a taxi driver application seems to throw all of the problems out the window and change the whole process to a smartphone driver application.

Without a question, the launch of taxi driver apps, also known as taxi driver dispatch apps, has changed the landscape of the taxi and transportation industries. It has begun assisting the entire taxi industry with an all-in-one operating system for dispatching taxis, monitoring places, collecting payments, and handling total revenue.

How a Taxi Booking App Works?

From booking a taxi to finishing the ride, the entire process in a taxi booking app is based on a few basic but technical steps that help both passengers and drivers.

Step 1: 

With the aid of automatic GPS activation, users gain access to nearby accessible cabs after opening the app.

Step 2: 

After locating cab availability on a map, users can use the app to submit a request for a cab service. They must press the “book a cab” button, which will send a ride message to the nearest taxi driver. When the driver accepts, the customer will be notified of the taxi’s location and scheduled arrival time.

Step 3: 

When the taxi arrives at the pickup spot, the customer will receive another ride notification. This message informs the user that the driver is waiting for the passenger to arrive and is ready to begin the journey.

Step 4: 

After the ride is completed, the driver is entitled to payment in cash, through an in-app e-wallet, or through internet banking. The passenger may also give the driver a ranking and a summary as a token of appreciation.

All drivers must register, sign a contract, and choose to operate the taxi exclusively on a revenue-sharing basis. In this arrangement, the drivers are paid a set percentage of each trip and the income is split according to the company’s policies. They have their own user interface, which is linked to the admin dashboard and allows them to monitor their own activities.

In a nutshell, a taxi driver app’s core feature entails having a specific User Interface that helps to simplify both the users’ and drivers’ tasks.

How Important a Taxi Booking App is for a Driver

The drivers gain several benefits by registering with a taxi booking app. There is no need to drive around a specific area looking for passengers because the app would do it for them. Drivers will get more rides than average in a short amount of time, increasing their income.

Furthermore, the taxi dispatch software automates every step of the taxi booking and delivery process. As a result, the drivers spend less time keeping track of their schedules.

But how did this app come to be such a useful tool for taxi drivers? Since it has a lot of cool features. Let’s take a look at what makes taxi driver apps such a simple and useful choice.

 

Key Features of a Driver Booking App

  1. Custom Booking Facility

There was a time when hiring a taxi was a time-consuming process involving drivers parking their cars in a taxi stand and waiting for their turn to get a single ride. Then came the age of the cell phone, which was used by customers to contact the taxi.But this process was not that much effective since the driver might be in a distant location and was unable to serve the customer at that time. Now the time has changed in the taxi industry with the introduction of taxi dispatch software where the entire process has become easy based on the driver status with prompt booking.

       2. GPS Technology Benefit

The drivers can locate the passengers on a map using the address entered by the passengers themselves, thanks to the GPS function of the taxi booking app. This allows the drivers to get to their destinations quickly and easily. They can also use the app’s push notification feature to inform passengers of their arrival.

The device assists drivers in determining the most efficient road. They can also see the best path to take to get to the place with the least amount of gas or petrol consumption. Admins of the applications, on the other hand, benefit from GPS because they can track all of their cabs in real time directly from the dispatch panel to see who is working and who is not.          

        3. Secure Payment System

The trip fare can be measured automatically in the app depending on the distance travelled. This relieves the drivers of the need to do manual calculations, saving them a significant amount of time. These applications also accept card and online banking payments. As a result, no driver has to be concerned about unpaid rides or keep a large amount of cash on them at all times.

     4. Rate & Review Option

White label taxi apps are becoming increasingly common among taxi companies. White label taxi apps often come with lucrative bundles that include a passenger app, a driver app, and a dispatch app. Aside from the standard features of a taxi booking app, this one has a few more advanced features.

A white label taxi app has the following personalised and advanced features:

  • In the dispatch line, there is a user-friendly web interface as well as VoIP integration.
  • Payment by credit card is accepted.
  • Frontend that can be customised
  • Choice for cloud hosting
  • Back up your data
  • Reporting and analytics in real time
  • Ability to profitably extend the app by adding more cabs to the fleet

In short, white label taxi booking apps include a plethora of flexible options that enable you to quickly enter the market while maintaining your own unique branding and design, all without a significant upfront investment. Furthermore, the companies that provide such apps promise post-release support and maintenance services. Their support for app maintenance will make the whole process of app management much easier.

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