QuickBooks error 6069 falls under the category of 6xxx series errors that often arise when a user tries to connect to the company file stored on the host computer at a different place, directly from any of the workstations. A user might get an error pop-up with the following error description: “QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience.” The most common reason that triggers such an error is the incorrect multi-user hosting settings. However, there can be other reasons also behind the existence of error 6069 that we aim to discuss with you through this post, along with the troubleshooting solutions.
Do you want to get over QuickBooks error 6069 without going through the tiresome troubleshooting procedure? If yes, feel free to speak to our QuickBooks professionals at the toll-free number (844-888-4666).
What can be the reasons triggering QuickBooks error code 6069?
The followings are the reasons that usually cause QuickBooks error code 6069:
- The ND (Network Data) and TLG (Transaction Log) configuration files, which let the server’s QuickBooks Desktop access the company file, are either damaged or corrupted.
- The version of the QuickBooks Desktop you have on the computer is outdated.
What are the best troubleshooting solutions for QuickBooks error 6069?
Solution 1) Manually rename the ND and TLG configuration files on the host computer
- On the host computer, select the Windows Start menu.
- Into the search box, type “File Explorer” and choose File Explorer from the list of results.
- Double-click the C: drive and open the folder that contains the QuickBooks company files.
Note: In general, the company files are located in the Company Files folder that you can easily navigate to by following the path: UsersPublicPublicDocuments IntuitQuickBooksCompany Files.
- In the folder, search for the files with the ND and TLG extensions but with the same name as the company file.
- Right-click on the TLG file and choose the Rename option.
At the end of the filename, add the “.OLD.” text.
- Right-click on the ND file and choose the Rename option.
- At the end of the filename, add the “.OLD” text.
- Open QuickBooks Desktop on any workstations and try to open the company file.
Solution 2) Manually update QuickBooks Desktop to the recent release using the admin account
- Press the Windows key on the keyboard to open the Start menu.
- Into the search box, type “QuickBooks Desktop” and find the QuickBooks Desktop version in the search results.
- Right-click the icon of QuickBooks Desktop and choose the Run as administrator option.
- If prompted, type in the QuickBooks admin username and password.
- In QuickBooks Desktop, select the Help menu located at the upmost menu bar.
- Select the Update QuickBooks Desktop option from the drop-down list.
- Click on the Options tab and select the Mark All button.
- Go to the Update Now tab, check the Reset Updates checkbox, and then click on the Get Updates button.
- Close down QuickBooks Desktop and reopen it.
- When you see the prompt asking for permission to install the latest updates, choose the Yes button.
If QuickBooks error 6069 still occurs even after following the troubleshooting solutions explained above in the post, then there might be some issues with the location of the company file on the host computer. Our recommendation for you is to copy the company file on the desktop, manually open it in QuickBooks Desktop, and see whether these fix the error or not. You can also ask for additional troubleshooting assistance from our QuickBooks experts to resolve the company file error at the toll-free number (844-888-4666).