Business Email Etiquettes. 9 Tips for Best Results!

A nicely written email sent from a professional or business email creates a positive impression which results in a potential sale. Email etiquettes help you communicate clearly and effectively and convey to the recipient that you are a trustworthy organization.

Why Do You Need Professional Email?

The way you communicate spells the kind of business you are. It indicates the work ethics, professionalism and attention to detail. Email etiquettes help to streamline communication and make the information you are sending clear and concise—some key reasons why email etiquette is needed.


  • Professionalism. Using proper email, etiquettes portrays a professional image for the representatives and the company.
  • Effective. Properly written emails are direct and convey the message quickly.


Well written emails help you from any liabilities due to misunderstandings. Here are some tips to benefit from.

1# Only Professional Email Address

Business email hosting is readily available with leading hosting providers at a very low-cost. Use it and create the email ids that contain the domain name of the website. Don’t use the personal email address for business purposes that can be seen as unprofessional when you are discussing the confidential matters. Another reason to keep business and personal email separate is to ensure that none of the essential emails is lost in the spam email and personal communication.

2# Use Standard Fonts and Style

It is best to keep the fonts, sizes, and colours classic for any business communication. So, use the font like Arial, Calibri, or Times New Roman in 10-12-point format in the black colour. If you are copy-pasting the text, ensure that the formatting is cleared before sending the email. It could appear differently than the rest of the text.

3# The Subject Line Should Be Clear

Title the email shortly so that the recipient knows the message before opening it. For instance, if a meeting has been rescheduled, the subject line could be “Meeting Rescheduled to 5 pm”. If there is a question being followed up write,” Clarifications required about the previous email.”

4# Greet Professionally

The greeting used should be appropriate for the relationship with the recipient. Saying ‘Hello’ when you are sending the email to a colleague is ok. However, when you are sending an email to someone for the first time, or if they are professional acquaintance, the formal greeting should be preferred like, ‘Dear XYZ/Mr ABC’. Use the name of the recipient as it is mentioned in the signature or as it is shown. Prefer not to use the nickname and don’t make the mistake of giving a nickname to the recipient.

5# Introduction is Needed

Depending on whom you are emailing, it is best to first introduce yourself by mentioning your first and last name. Also include the name of the company. When you are sending email to new contacts, clients, or potential customers or employers, the rule should be followed. It is also good to acknowledge that you have got their contact information from ABC person.

6# Research About Recipient

When sending an email to an international recipient for the first time, research the customs of the country first. Find out any miscommunication that can happen due to cultural differences. Especially when you are writing, you can’t see the other person, so be careful.

7# Use Reply All Cautiously

Although by using ‘Reply All’ you can respond to everyone at one to let them know that the issue has been addressed. If you are not sure about sending mail to everyone, it is better to use ‘Reply’. In this way, you will not be sending email to those who don’t need it in the first place.

8# Check the Attachments

If you can copy and paste the information into an email using an attachment, it is better. Make the recipient know in the email about the details of attached files. ZIP the attached files so that they take up less space in the inbox.

9# Reply Within 24 Hours

Once you get an email, try to reply within 24-hours and within 48-hours for sure if a reply has to be sent. If more time is needed, inform the recipient about it.

At Last,

Along with using professional mail, it is equally required to use professional tone while exchanging emails. So, get business email hosting, and make the best use of these tips to succeed. 

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