In an increasingly digital age, content is king. Whether a company is producing an original series or simply giving you a place to consume someone else’s creations, streaming capabilities are becoming a fundamental revenue source. As a customer, you have several criteria to evaluate a platform before you’re willing to part with your dollar, including what type of content is available, how many advertisements you’ll have to sit through, and the quality of streaming on your devices. You may also be interested in their customer service because when your stream goes down, you’ll need it back up as soon as possible. If you’d like more information on YouTube TV’s customer service, DoNotPay can help.
Common YouTube TV Complaints
Problems Signing In
If you are having trouble signing in and you haven’t forgotten your password, you likely fall into one of two camps:
Using a Brand Account instead of a personal accountBrand Accounts cannot be used to sign into YouTube TV. If you are unsure which of your accounts are Brand Accounts, you can find them listed on the Brand Accounts page.Using a Google account that is not linked to your YouTube TV account:If you have multiple Google accounts, be sure you are logging in with the account you used to sign up for YouTube TV.
If you can log into your account, but don’t have access to content, there may be problems with your payment method. Your access to YouTube TV will be temporarily revoked one day after a declined payment. Google will keep attempting the transaction to minimize any interruption to your service, but you can also use a different payment method until the issue is resolved. If your payment is declined, here are a few things to confirm:
- Accurate Payment Information — Has your linked payment method expired?
- Insufficient Funds
- Fraud Protection from Your Bank — Is your bank blocking the charge to protect your account? They may contact you to approve the purchase.