Top Ways to Improve Digital Accessibility in Healthcare

Digital accessibility

Digital accessibility refers to the process of making a website, mobile application, or electronic document easily navigable and understandable by a wide range of users, including those with visual, auditory, motor, or cognitive disabilities.


It also refers to these digital devices and content’s ability to be easily navigated and understood by all users, including those with disabilities. 


Many software and hardware tools are available to assist people with disabilities in successfully interacting with digital devices and content. 


A sip and puff switch is an example of an alternative input device. It can assist users with limited motor skills in accessing digital content without using a traditional keyboard or mouse.




An alternative output device, such as a screen reader, is another example of an assistive device. It enables a user with low vision to consume digital content.


Digital accessibility in healthcare

Access to digital resources is a critical component of healthcare’s digital health strategy. It enables healthcare practitioners to interact with and impact their patients in meaningful ways, as well as clearly distinguish the healthcare provider’s digital footprint.


However, getting started with digital accessibility has proven difficult in the healthcare sector. As a result, in this article, we will discuss some of the methods that have proved effective in improving digital accessibility in healthcare.


Here are some ideas for improving digital accessibility in your healthcare products and services:


  1. Assess your healthcare business using digital accessibility tools

If your healthcare organization has made little or no investment in a digital accessibility strategy, the first step is to get it off the ground. This will entail a review of your current digital environment and resources. This will entail assessing your teams’ abilities to create and implement an accessible digital environment.

The next step is to decide who will be involved in your venture. This will necessitate a thorough evaluation of your staff to determine who has the diverse skill sets and perspectives required to create impactful and accessible healthcare content.


The inclusion of stakeholders from areas such as digital services, ADA accessibility healthcare compliance, customer support, information technology (IT), legal, patent services, and any third-party vendors will also determine the success of this step. It also includes defining what it means for your organization to have healthcare digital accessibility.


  1. Define your approach to accessibility of healthcare

After an evaluation of your operating environment, the next step would be for your organization to implement a Specific, Measurable, Achievable, Realistic, and Timely (SMART) approach to digital accessibility in healthcare. You’ll need to learn from your peers about what works and what doesn’t.


There are two distinct approaches to delivering online ADA accessibility healthcare, as you will learn from your peers.


Some organizations follow compliance standards to reduce the risk of discrimination by providing accommodations by phone, text, or email. If their users, for example, are unable to access a digital environment in order to complete a task, these accommodations are in place to assist the users. While this approach can assist you in meeting ADA accessibility healthcare requirements, it misses opportunities for digital accessibility innovation.


The second approach, advocated by many leading healthcare providers, focuses on their teams’ abilities to integrate best practices in healthcare accessibility within policy, process, and procedure. This has been shown to generate compelling engagement throughout the healthcare journey.


For example, inclusive healthcare providers will identify relevant user stories for people with disabilities and then ensure that assistive technologies are designed and tested with actual healthcare consumers. They will also publish their accessibility policy and solicit feedback in order to continually improve the healthcare experience they provide.


They also generate Voluntary Product Accessibility Template (VPAT) reports or VPAT ACRs (Accessibility Compliance Reports) that are either publicly displayed on their websites or readily available upon request by any user.


  1. Demarcate a distinct vision for your accessibility of healthcare

You need to ask yourself how you want to implement digital accessibility in your organization. Creating a superior online experience is one of the most effective ways to remove barriers to your healthcare’s accessibility. You can advocate for continuous improvement and digital innovation in providing high-quality healthcare experiences. This is what your organization’s digital accessibility in healthcare will entail.

After you’ve defined your vision, you must consider how to achieve it. Healthcare providers that have been successful in achieving their visions for ADA accessibility healthcare have used three strategies:


  • Making their teams aware of the existing progressive levels of digital accessibility maturity. 


  • Putting in place a solid foundation for healthcare digital accessibility with the appropriate level of maturity from the start. 


  • Setting clear and SMART objectives to assist them in reaching the appropriate level of maturity to meet the specific needs of their clients.


  1. Operationalization of the accessibility of healthcare vision and strategy

After you’ve solidified your access to healthcare foundation with a strategy, you should work on putting the strategy into action. 


Healthcare providers who have excelled in digital accessibility in healthcare have established organizational roles for responsibility and accountability by determining who should be consulted and informed about the organization’s ADA accessibility healthcare.


Successful healthcare providers devise and implement processes for establishing and maintaining accessibility. These include a variety of ways for guests to engage with the organization in order to improve healthcare accessibility.


Get help to improve the digital accessibility of your healthcare

Start to enhance the digital health experience provided by your organization today. ADA Compliance Pros can help you successfully deliver ADA accessibility healthcare. You can reach them at (626) 486-2201 or by clicking here.


Leave a Comment