Grocery delivery apps are a blessing in disguise for people all over the world amid pandemic times. Customers are able to get the groceries and other essentials delivered to their doorstep with just a few clicks on their smartphones. By 2022, almost 10% of grocery sales will occur online. The demand for grocery delivery apps is going to be immense in the next couple of years.
The workflow of grocery delivery apps
Customers can buy groceries and other essentials directly from the grocery delivery apps. The three main pillars of grocery delivery are users, admin, vendors, and delivery executive app. Grocery delivery apps must have a simplistic approach to suit the needs of the stakeholders. The process of ordering groceries does not end with the user, the admin, vendor, and delivery agents play crucial roles in fulfilling every order. Let us explore the role contributed by each stakeholder of the Grocery delivery apps. This will facilitate building the efficient Instacart clone app.
There are three segments involved in the processing of every order. The first segment: the user end, is explored below:
Signup/Sign in: Customers can sign in/sign up using their social media handles. The process of registering must be simple; it must not take more than a few minutes to register.
Explore products: The process of manually navigating through the application might be difficult in spite of the product being segregated in the well-listed categories. So customers can search and locate the products using advanced search and filters. Also, there is a suggestion tab that will list the favorite products based on the search and sort history.
Add to cart: Just like a cart present in the supermarket, there is a virtual cart that is part of the app. Customers can add the products to the cart and directly check out from it. There is also the option called save for later. This will add the products to the favorite lists and these products can be automatically purchased from this tab.
Payment: Customers can pay for groceries using any of the digital payment modes available. Once the order is placed they can track it.
Second segment: admin end
Once the order is placed the role of the admin begins. Here are the major functions performed by admin:
Verify stocks: The admin checks for the customer’s order and notifies customers if any of the products are not available at the moment.
Packaging & dispatching: If the Instacart clone app is based on a store-pick-up model just like Instacart, then the respective stores are notified about the order. On the other hand, Amazon-like apps will take care of the packaging and delivery of products.
Third segment: delivery executive end
Order pickup alert: Delivery executives will receive alerts about order pick up in their grocery delivery apps.
Visit store: As per the order details customers will visit the respective store and pick up the order for delivery.
Delivery orders: Instacart has two kinds of delivery executives taking care of grocery orders. The in-store delivery executives are part-time workers who pick up the orders but they do not deliver. On the other hand, the full-time delivery executives handpick the products from stores and deliver them to customers. Delivery agents use the real-time tracking features of the app for navigation.
Receive payment: Upon completion of each delivery, the earning panel is updated on the commission obtained for the delivery.
Instacart clone app development requires a wholesome approach for building the high-end application. Considering these factors, build the grocery delivery app to suit the latest trends.